About this course
This enriching workshop introduces techniques to positively influence others in a range of situations such as selling new ideas, winning resources and negotiating outcomes at work.
Through interactive scenarios, self-reflection and a range of practice activities, you will explore ways to influence and communicate with others, even in challenging situations.
Who should attend?
Experienced managers, new managers and supervisors. Those for whom a high level of communication is necessary
Course Benefits
- Influence colleagues around you to get the results you want
- Better use the key communication skills involved in influencing others
- Be able to build persuasive arguments
Course Objectives
- Explore the principles which underpin persuasion
- Practise the communication skills needed to influence others
- Understand the steps involved in influencing others
Course Outline
Introduction
- What makes a good influencer
- Why should we influence
- Who should we influence
Principles
- Defining positive influencing skills
- Understanding and using the 4 influencing styles
Influencing techniques
- Understanding vs. listening
- Persuasion vs. manipulation
- Building working relationships
- Pulling vs pushing
Relationship skills
- Building trust and rapport
- Developing assertiveness
- Dealing with different characteristics
Influencing outcomes
- Listening and probing techniques
- Using persuasive language Involving people