British Council has a range of products and services that are supported online via an online Support Hub team. The Support Hub team works as a unit to provide online and technical support to a variety of online projects and services, with day to day tasks distributed evenly amongst team members.

Details

Location Wisma Selangor Dredging, Kuala Lumpur
Closing date 11 February 2016

Role overview

We are looking for someone with experience in leading a customer service team in overseeing a shared business services environment to join us as a Service Hub IT Manager at British Council Malaysia.

The British Council has a range of products and services that are supported online via a central support hub as a Support Hub IT Manager, you will ensure that IT and online support services and technical operations are in line with British Council corporate standards.

Your duties will include but not limited to:

  • Setup and maintain a database for projects and users using Microsoft Access
  • Setup, induct and manage support team
  • Manage the provision of IT Support services to all online course participants
  • Proactively find solutions to online and IT issues to improve project delivery

To be considered for this role, you should have at least 3 years of experience of providing IT technical support inclusive of Network and Server administration, Moodle support and Database Management. You should also have experience in overseeing a shared business services environment and leading a customer service team. For more information, please see role profile via the link below.

For more information please apply; in your application, please include evidence of the relevant experience which you possess, matched against the criteria listed in the Role Profile and Person Specification for this post.

Please also note the relevant passport or visa criteria which can be found in the Role Profile.

How to apply

Please apply through this link: Global Online Support Hub Services Manager
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